Definition of Terms
What is Made-to-Order / Custom Design Gowns?
Made-to-order gowns are gowns we tailor according to the design you want. You may provide your own fabric for your gown.
What is Made-to-Measure / Pre-order Designs?
Made-to-measure gowns are the current designs in our collection which are tailored according to your size and color preference.
What is an Infinity Gown?
It is a single gown design that cna be styled in many different ways. The number of designs are only limited to your imagination!
What is a Bandeau Tube Top?
How can we style the infinity gown?
Styling the infinity gown is easy. You may visit Youtube and type in "Infinity Dress tutorials" on the search box. There are hundreds of video tutorials and styles you can choose from.
Can someone from your team attend to our event to help us with the styling?
When should we send the complete measurements list?
Submission of the complete measurements list must at least be 10-12 weeks before the said event. Kindly take note of our pre-order lead time for production. We will only proceed with the production once we receive the complete list via email: firstname.lastname@example.org. If clients fail to submit on time, rush fees will be applied.
Can I have my gown altered?
Can we request for cash refund or last minute change of the gowns?
Do we need to book an appointment to visit your store?
What is our return policy?
You can return items purchased online within 5 days. Please note that the dress must be in original condition and if you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price. For returning or exchanging, you may visit our store or shoulder the shipping fee of returning and shipping the items.
What is our policy on shipping and tracking of orders?
- Waybill or tracking numbers can be requested via email.
You can contact the couriers directly for your shipment updates and follow ups by using the waybill number. Website links: LALAMOVE: http://www.lalamove.com or LBC: http://www.lbcexpress.com/
Note that we do not have any control with the package once we hand it over to the courier.
We do not offer cash refund for delays of shipment. We make sure that we ship the ordered items on time. Some delays are caused by peak seasons, wrong or incomplete addresses, no receivers available. Please place your orders ahead of time.
One of my bridesmaids is pregnant. Do we still follow the size guide?
If your bridesmaid is pregnant or had just given birth, we recommend an empire silhouette. The skirt will flow from under bust to make room for her belly.
How to get the measurements for empire waist dress?
You will still follow our size guide with these changes: Simply replace the waistline to under bust. To get the skirt length, it should be from under bust to floor (with heels allowance optional). It must pass through her tummy.