Question 1

What is our return policy?

Accepted Answer

You can return items purchased online within 5 days. Please note that the dress must be in original condition and if you choose to exchange your purchase for an item of lesser value, there will be no refund for the difference in price. For returning or exchanging, you may visit our store or shoulder the shipping fee of returning and shipping the items.
 
For in-store purchases, there is no return or refund. Please make suree to double check the item before ordering or leaving the store.

Question 2

What is our policy on shipping and tracking of orders?

Accepted Answer

Waybill or tracking numbers can be requested via email. 
You can contact the couriers directly for your shipment updates and follow ups by using the waybill number.  Website links: ​LALAMOVE: http://www.lalamove.com or LBC: http://www.lbcexpress.com/
Note that we do not have any control with the package once we hand it over to the courier.
We do not offer cash refund for delays of shipment. We make sure that we ship the ordered items on time. Some delays are caused by peak seasons, wrong or incomplete addresses, no receivers available. Please place your orders ahead of time.

Question 3

How can we style the infinity gown?

Accepted Answer

Styling the infinity gown is easy. You may visit Youtube and type in "Infinity Dress tutorials" on the search box. There are hundreds of video tutorials and styles you can choose from. ​
 
Youtube Tutorial

Question 4

Can someone from your team attend to our event to help us with the styling?

Accepted Answer

Yes, we can arrange and book a personnel to go to your event and help out with the styling. We accept Metro Manila or Tagaytay events. Kindly schedule and book at least 1 month before the event. 
 
Charges for Metro Manila: P4,000.00 for 2 hours only, and Tagaytay: P5,000.00 for 2 hours only. 
 
Contact us

Question 5

Can I have my gown altered?

Accepted Answer

We're happy to alter your gown if it doesn't fit comfortably. Please see guidelines for alterations below.

Repairs may take 2-6 working days depending on the adjustments needed to be done. 
If the gown wasn't fitted in the store: You'll need to visit our physical store and bring the gown so we can assess the actual fit, as we cannot accept shipped returns for alterations. 
All alteration requests are subject to approval by a Love, C staff. Changing the design or the overall look of the gown will not be accepted.
Fees may apply for clients who provided their measurements online, especially for major ones (such as adjusting it to a smaller or bigger size due to wrongly sent measurements: P900.00 per piece).

Question 6

When should we send the complete measurements list?

Accepted Answer

Submission of the complete measurements list must at least be 10-12 weeks before the said event. Kindly take note of our pre-order lead time for production. We will only proceed with the production once we receive the complete list via email: hello@lovecmanila.com.​ If clients fail to submit on time, rush fees will be applied.

Question 7

Can we request for cash refund or last minute change of the gowns?

Accepted Answer

We strictly do not offer cash refund or replacement of made-to-measure and/or custom design gowns. Deposits and payments that have been made cannot be used to purchase other stock inventory.
 
Please make sure to submit the right quantity, colors, and measurements when you send the list, see size guide tab for reference. If you are unsure of the color, style and quantity, please indicate on your email "to follow". The final color and designs written on the submitted order form cannot be changed. Reducing the quantity of your order is not allowed. Additional orders for approval, please contact us immediately.

Question 8

Do we need to book an appointment to visit your store?

Accepted Answer

For custom design gowns, you need to set an appointment with our design team.
 
Walk ins are welcome if you wish to check and place an order for our made-to-measure collections. No need to book an appointment with us. Please visit us during operating hours, see physical store tab for shop details.

Question 9

Can we go to your physical store to have our bridesmaids measured?

Accepted Answer

Your girls are welcome to visit and have their measurements taken at our store only if you are already booked with us. 
 
You must schedule a 1-day appointment for all your girls to go to our shop as one batch. After we measure them, they must take their sizes and someone from your group must compile and send the list through our email using the given format.

Question 10

One of my bridesmaids is pregnant. Do we still follow the size guide?

Accepted Answer

If your bridesmaid is pregnant or had just given birth, we recommend an empire silhouette. The skirt will flow from under bust to make room for her belly.

Question 11

How to get the measurements for empire waist dress?

Accepted Answer

You will still follow our size guide with these changes: Simply replace the waistline to under bust. To get the skirt length, it should be from under bust to floor (with heels allowance optional). It must pass through her tummy.
 
Pregnant women have different body types. The guide we sent is just a recommendation and it still depends on your bridesmaid. She must be comfortable with the fit of her gown and it's better to consult her first.

our products

Definition of Terms

What is Made-to-Order / Custom Design Gowns?

What is Made-to-Measure / Pre-order Designs?

What is an Infinity Gown?

What is a Bandeau Tube Top?

Customer Service